Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 2–3 business days. Delivery typically takes 5–10 business days depending on your location. You will receive tracking details once your order has shipped.
Simply click the “Sign Up” button at the top of our website, enter your email address, and create a password. With an account, you can view order history, track shipments, and manage your details easily.
You can update your shipping address by logging into your account before placing an order. If you’ve already placed an order and need to change the address, please contact us immediately at [email protected].
Once your order ships, we’ll send you a confirmation email with a tracking number and a link so you can follow your package’s journey.
No. For your security, we do not store your credit card information. All payments are processed through secure, encrypted payment gateways.
Yes, sales tax will be applied to your order where required by law. The amount will be calculated at checkout.
Currently, we ship within the United States. If you are located outside the U.S., please contact our support team to confirm availability.
Depending on the size of your order, your items may arrive in multiple packages for safer shipping. You will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery as long as the item is unused, unassembled, and in its original packaging. Please see our Refund & Returns Policy for full details.
If you received the wrong product, please contact us within 7 days of delivery at [email protected]. We’ll quickly arrange the correct item to be sent to you.
We’re sorry to hear this! Please take photos of the damage and contact us within 7 days of delivery. We’ll assist with a replacement or refund.
Once your return request is approved, our support team will provide you with the correct return address and instructions. Please do not send any items back without prior authorization.
Our friendly after-sales team is here to help! You can reach us at [email protected] for any questions about your order, products, or returns.
If your order has not yet shipped, please contact us immediately to correct your address. Unfortunately, once an order has shipped, we cannot change the shipping details.
Yes, you may cancel or change your order if it has not yet shipped. Please contact us as soon as possible. Once shipped, the order will need to go through our return process.
Yes, for select products we offer pre-orders. If an item is sold out, please check the product page for pre-order availability or contact us for more information.